All the plans mentioned in the Tariffs page are either Post-pay, Advance-pay or Pre-pay based on your selection.
There are no Installation and Activation Charges, but only refundable security of Rs.1500/- will be charged for FTTH modem supplied by us.
No usage limit. However, after total data usage limit is crossed, speed will reduce to 2Mbps for 50/100 Mbps plans and 1Mbps for all other plans.
Data Usage includes Download and Upload.
Internet service is provided over fiber to the Home/ Building (FTTH/ FTTB) or fiber to the Neighbourhood (FTTN) network; Service availability is subject to technical feasibility.
Usage in every session will be measured and recorded in Bytes.
The charges are Inclusive of Service Tax and would be collected at the time of filling up of Customer Agreement Form (CAF).
The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
alextelecom.in reserves the right to modify/withdraw the tariff plans without prior notice.
Duly filled-in and signed Tariff Selection sheet by the Customer is an integral part of the CAF (Customer Agreement Form).
Download/Upload speed indicated is speed up to our ISP node. Broadband speed available to the Customer is maximum prescribed speed for which the Customer is entitled and Networks does not hold out any assurance that the said speed shall be maintained at all times and the same may vary depending upon the network congestion, technical reason or any other unavoidable circumstances.
Refund Policy: There is no refund policy for our prepaid services. However, in case of preactive cancellation full amount will be refunded.
DISCLAIMER AND LIABILITY LIMITATION:
alextelecom makes no express or implied warranties, guarantees, representations or undertaking whatsoever regarding the services/equipment, etc., unless explicitly and expressly mentioned in this CAF.
alextelecom shall not be liable to customer and/or any person, firm, body corporate claiming through under or in trust for the Customer and the Customer hereby waives and agrees to continue to waive all claims/actions of any delays, losses, including but not limited to loss to business, profit, revenue or goodwill demands fees, cost expenses, order, judgment, etc., direct, incidental or consequential, arising out of any delays, errors or defects is due reasons in clause 5.4 hereof, further the Customer remains solely responsible for his own negligence, acts or omission.
alextelecom shall not be responsible for any acts of franchises or any other third party with respect to schemes which are not authorized by alextelecom or which are purported to have been offered on behalf of alextelecom without the explicit and specific sanction in written by alextelecom.
The internet speed available to the Customer is the maximum prescribed speed for which the Customer is entitled and alextelecom does not hold out any assurance that the said speed shall be maintained at all times and the same may vary depending upon the Network congestion, technical reasons or any other unavoidable circumstances.
alextelecom shall not incur any liability for any of its bona fide action taken to protect Intellectual Property Rights (IPR) even if the information on the strength of which it has taken any action is later discovered to be unfounded or false.
alextelecom shall not be liable to the Customer or held responsible for the services if such services pertaining to local connectivity have been acquired by the Customer through a Local Cable Operator (LCO)/Reseller.